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Chart Your Own Course

Service Offerings Available to You


Datacard® has a variety of service options available to you and your end-user to help ensure customer satisfaction and increase your revenue. This will give your customer peace of mind in making their purchase of Datacard products and solutions.

Datacard Group
1111 Bren Road West
Minnetonka, MN 55343
Phone 1.800.328.8623
Ext. 1109
Contact: Kristy Adams

Warranty Upgrade
Customers can choose to upgrade from the Standard Depot warranty to Depot Express or Rapid Depot warranty. Datacard's warranty includes Technical Phone Support (TPS).

Technical Phone Support
Post warranty Technical Phone Support contracts are available to you and your customers. Work directly with product specialists to resolve your issues over the telephone.

Software Maintenance Agreements
Customers who purchase Software Maintenance Agreements receive one full year of ID Works® Software updates, plus Technical Phone Support for convenient, over-the-phone help.

Datacard Depot Services
Failed products are shipped to Datacard's Minneapolis depot repair facility. Depot service options include:

  • Standard Depot Services
  • Depot Express Service
  • Rapid Depot Service
  • Rapid Replacement for Digital Cameras

Service Offerings Designed to Meet
Your Customer's Needs

Standard Depot
Service
Depot Express
Rapid Depot
Service
Toll-free, 24/7 access to Customer Care Center
Yes
Yes
Yes
Technical phone support for hardware
Yes
Yes
Yes
Turnaround time from failed printer receipt
5 business days
3 business days
5 business days
Return shipment method
Ground
transportation
Overnight air
Ground
transportation
"Loaner" printer provided *
- -
- -
Yes *
Datacard desktop product warranty
Yes
Upgrade option
Upgrade option
* "Loaner" printer delivered to customer via overnight air. Customer or Datacard Reseller responsible for installing and de-installing loaner, and for shipping loaner back to Datacard within 14 days of receiving repaired unit (post-paid ARS label provided). For a list of Datacard printer models eligible for coverage under each plan, call DYNASYS at 1-800-867-5968 or Datacard 1.800.328.8623, ext. 1109. Or visit www.datcard.com/service.
To Learn more about these convenient, cost effective offerings designed to strengthen and streamline you card program, contact DYNASYS at 1-800-867-5968 or Datacard at 1.800.328.8623, ext. 1109
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